Terms of Service
These legal terms govern your access to WorkWise Visa services, candidate registration, employer interview coordination, document attestation, and work visa facilitation.
Emigration Act & MEA Aligned
Structured in strict accordance with the Indian Emigration Act, 1983 and Ministry of External Affairs recruitment mandates.
Sovereign Embassy Clarity
Ethical documentation advisory; zero false visa guarantees. Ultimate grant authority rests solely with foreign sovereign missions.
Zero-Extortion & Anti-Fraud
Zero tolerance for counterfeit trade certificates or forged credentials. Transparent, lawful recruitment processes.
Fair Invoicing & Refund Norms
Compliant with Consumer Protection Act 2019 with itemized milestone fees and fair cancellation policies.
WorkWise Visa provides professional overseas employment matchmaking, skill assessment guidance, employer interview coordination, document translation, and consular visa dossier facilitation. Under statutory directives of the Ministry of External Affairs (India) and international labour conventions, foreign embassies and national immigration ministries retain 100% sovereign discretionary authority over visa decisions. No private recruitment agency or consultancy can lawfully guarantee a visa outcome. By registering with us or utilizing our services, you confirm acceptance of these terms.
01Entity Identification & Acceptance of Terms
This Service Agreement ("Terms of Service", "Terms", or "Agreement") is entered into between WorkWise Visa, operating as a specialized international recruitment and visa facilitation unit of Europass Immigration Pvt. Ltd.(CIN registered company under the Companies Act, India, hereinafter referred to as "Company", "we", "us", or "our"), and the applicant, candidate, partner, or website visitor (referred to as "Client", "Candidate", "User", or "You").
By accessing our website (www.workwisevisa.com), submitting an application form, engaging with our counselors in person or via digital channels (including WhatsApp, Meta lead ads, or phone consultations), or paying an administrative service retainer, you unconditionally agree to be bound by these Terms and our companion Privacy Policy. If you do not agree with any part of these Terms, you must immediately refrain from utilizing our services.
02Scope of Professional Services
WorkWise Visa delivers specialized overseas migration and recruitment facilitation services including, but not limited to:
Sovereign Visa Authority & Strict "No Guarantee" Disclaimer
WorkWise Visa is an independent overseas recruitment and immigration facilitation enterprise. We are neither an embassy, a high commission, a consulate, nor a government agency of India or any foreign state.
1. Consular Discretion:The issuance, delay, refusal, or stamping of any visa, entry permit, or work pass is solely and exclusively within the sovereign constitutional discretion of the foreign country's immigration authority and diplomatic mission.
2. Zero Guarantee Policy: No staff member, consultant, or channel associate of WorkWise Visa has the authority to promise or guarantee a 100% visa issuance outcome. Any verbal or informal claim guaranteeing a visa outcome is unauthorized, null, and void.
3. Processing Timelines: Published timelines (e.g., 2–4 weeks for GCC work permits or 6–12 weeks for European national D-visas) represent standard administrative estimates based on historical averages. We hold no liability for consular backlog, security vetting delays, strikes, or political suspensions.
04Indian Emigration Act, 1983 & MEA Regulatory Compliance
We operate in strict conformity with the Emigration Act, 1983, rules formulated by the Protector General of Emigrants (PGE), and circulars issued by the Ministry of External Affairs (MEA), Government of India:
- ECR Passport Clearance: For Emigration Check Required (ECR) passport holders travelling to the 18 designated ECR countries (including Saudi Arabia, UAE, Qatar, Kuwait, Oman, Bahrain, and Malaysia), recruitment is strictly facilitated through authenticated eMigrate registered demand letters with verified employer quotas.
- Statutory Service Fee Caps: Where candidate-paid counseling or documentation packaging services apply, fees are strictly structured within lawful frameworks and transparently invoiced. We strictly condemn and prohibit extortionate unauthorized charges.
- No Unlawful Sub-Agent Dealing: Candidates are strictly registered directly with our corporate branches in Noida and Patna or through verified KYC-compliant B2B associates. We advise candidates to never hand cash to unregistered village middlemen.
05GCC Employer-Borne Costs & International Labour Standards
WorkWise Visa strictly enforces the international "Employer Pays Principle" across our Gulf recruitment operations in compliance with host-nation statutes:
The sponsoring employer is legally obligated to bear all recruitment costs, government agency fees, quota application charges, work permit issuance fees, entry permits, and in-country medical screening costs. It is unlawful for employers or agencies to deduct visa costs from candidate salaries.
All government visa authorization fees, Iqama residency card issuance, and pre-departure contract attestation must be funded directly by the Saudi sponsor through official ministry digital portals.
Recruitment fees or commissions are legally prohibited from being levied against prospective migrant employees. Sponsoring establishments cover government work permit processing and return travel allowances.
06Candidate Obligations & Document Veracity Mandate
Every candidate registering with WorkWise Visa provides a binding warranty of document integrity and factual honesty:
- Authenticity of Credentials: You warrant that all passports, educational certificates, experience letters, trade test slips, driving licenses, and criminal background disclosures submitted are 100% genuine, unaltered, and legally issued by official institutions.
- Consequences of Document Forgery: Submitting fake experience certificates, altered passport bio-pages, or counterfeit medical clearance is a severe criminal offense under Indian Law (including provisions of the Bharatiya Nyaya Sanhita, 2023) and destination immigration codes. In the event of detected forgery, WorkWise Visa will immediately cancel the application, forfeit any administrative deposits, blacklist the candidate, and report the matter to law enforcement and diplomatic missions.
- Disclosure of Past Immigration History: Candidates must truthfully disclose any previous visa rejections, deportations, GCC travel bans, or pending criminal FIRs. Concealing such history absolves WorkWise Visa of any responsibility for subsequent visa denial or airport interception.
- Cooperation & Timely Response: Candidates must attend scheduled client interviews, biometrics appointments, and medical checks on the appointed dates. Willful failure to appear without 48-hour prior notice constitutes candidate default.
07Medical Fitness, GAMCA / Wafid & Pre-Departure Screening
International employment visas mandate rigorous statutory medical clearance governed by foreign health ministries:
- GCC Countries (GAMCA / Wafid): Pre-departure medical examinations must be conducted exclusively through medical centers authorized by the Gulf Health Council (GHC) via the Wafid platform (wafid.com).
- Fit-to-Work Requirement:If a candidate is declared "UNFIT" by an authorized medical center due to infectious conditions (such as pulmonary tuberculosis scars, hepatitis B/C, HIV, or untreated chronic ailments), the visa stamping cannot proceed under host-country law.
- No Agency Medical Liability: WorkWise Visa exercises zero influence over medical diagnostic test results conducted by independent accredited laboratories and holds no financial liability if a candidate is certified medically unfit.
08Invoicing, Milestone Payments & Fair Refund Policy
In compliance with the Consumer Protection Act, 2019, all financial dealings between the Client and WorkWise Visa are governed by transparency:
All consulting retainers or document packaging fees must be remitted exclusively to the official corporate bank account of Europass Immigration Pvt. Ltd. or through authorized electronic gateways. Every transaction is backed by an official serialized receipt. Never remit funds to personal accounts of individual staff members.
Third-party government statutory fees—including consular visa application charges, VFS/BLS service fees, MEA Apostille stamps, translation notarizations, and GAMCA lab fees—are non-refundable once disbursed to the respective government agencies or service centers.
If an overseas employer cancels an authenticated demand letter, fails to issue a promised work contract due to company closure, or if WorkWise Visa is unable to schedule interview matching within the contractually agreed engagement period, the candidate is entitled to a fair, pro-rata refund of unutilized consulting fees within 21 to 30 business days upon written audit.
No refund is payable if the visa application is rejected or delayed due to candidate fraudulent document submission, medical unfitness, criminal background concealment, failure to attend consular interview, or voluntary unilateral withdrawal after an employment offer or visa has been formally secured.
09B2B Associate Consultants & Channel Governance
Independent regional partners, travel agencies, and sub-agents participating in our B2B Partner Program are bound by rigorous ethical guidelines:
- Mandatory KYC & MoU Execution: All B2B partners must complete Know-Your-Customer (KYC) business verification and execute our standard Associate MoU before submitting candidate rosters.
- Prohibition of Extortionate Overcharging: B2B partners are strictly prohibited from charging candidates excessive or hidden fees beyond the agreed transparent service scope. Any partner found extorting candidates will face immediate contract termination, forfeiture of commissions, and legal de-registration.
- Candidate Transparency: Partners must accurately explain job roles, salary terms, working hours, and accommodation arrangements to candidates without making exaggerated promises.
10Limitation of Liability & Force Majeure
To the maximum extent permitted by applicable Indian law:
- Cap on Liability: The aggregate cumulative liability of WorkWise Visa and Europass Immigration Pvt. Ltd. for any claim arising out of our services, whether in contract, tort, or warranty, shall not exceed the actual consulting fee amount received from the candidate for the specific service in dispute.
- Consequential Damages: In no event shall the Company be liable for indirect, incidental, punitive, or consequential losses, including lost wages, flight ticket cancellations, loss of prospective employment, or psychological distress resulting from sovereign visa rejections.
- Force Majeure Events: We shall not be deemed in breach of our obligations due to events beyond our reasonable control, including armed conflict, civil unrest, natural disasters, epidemics/pandemics, sudden geopolitical policy amendments, unilateral bilateral treaty suspensions, or diplomatic visa bans.
11Intellectual Property & Live Tracking Portal Usage
All digital assets, website design, brand marks ("WorkWise Visa"), logos, proprietary milestone tracking architectures, and published knowledge guides are the exclusive intellectual property of Europass Immigration Pvt. Ltd.
Access to our Live Application Status Tracker at /track is granted exclusively to registered candidates for non-commercial, personal use. Scraping, unauthorized API crawling, credential sharing, or attempting to compromise tracker infrastructure is strictly prohibited.
12Governing Law, Jurisdiction & Official Grievance Desk
These Terms of Service and any contractual dispute arising from them shall be governed, interpreted, and enforced in accordance with the laws of the Republic of India.
Any dispute, controversy, or claim that cannot be amicably resolved through mutual good-faith negotiation within thirty (30) days shall be subject to the exclusive legal jurisdiction of the competent civil courts situated at Gautam Buddha Nagar (Noida, Uttar Pradesh) or Patna (Bihar).
For formal legal notices, grievance petitions, billing audits, or compliance inquiries, please direct your communication to our designated Grievance & Compliance Officer:
WorkWise Visa (Europass Immigration Pvt. Ltd.)
Urbtech Trade Centre, D-701 C, Sector 132,
Noida, Gautam Buddha Nagar, Uttar Pradesh 201304, India
6th floor office no 606, Varma Centre,
Boring Rd Crossing, Sri Krishna Puri,
Patna, Bihar 800001, India